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FREQUENTLY ASKED QUESTIONS (FAQ)
PAYMENT Do you impose a setup fee for your hosting plans? There is no setup fee imposed by us. All hosting plans setup are free of charge. Can I order through phone or email? Yes. You can order through phone or email. Please mention which hosting plan you prefer. Also, we need information such as your mailing address, phone number, and email address. This is required for registration. How long does it take to activate my account after I complete my payment? If payment receipt is confirmed, hosting account setup is almost immediate. To speed up, you can call or SMS to numbers listed in support page. Can I retrieve my balance if I overpay my account? Mainly this is a problem for some cash deposit machine where minimum note accepted is RM10. For example, if total invoice due is RM125, and you have deposited an amount of RM 130, the balance of RM 5 is kept in your hosting account. We regret that we cannot proceed with account activation if payment is below from the total invoice due. Is there any interest earned on the balance in my account? We are very sorry that the balance in your account will not earn any interest.
INFRASTRUCTURE Where are your servers located? Our servers are located in state-of-the-art datacenter facility in Cyberjaya (Prosite) and Dallas (Valusite) with advanced security features and multiple redundant high-speed connections to prevent single point of failure. This is to ensure maximum uptime, reliable connection, and fast data transfer from our servers. What kind of hardware you use? We only use branded hardware for our servers to ensure reliability. Our processors and mainboards are from Intel with disk from Western Digital. Hardware and software configurations are set up for high performance server computing. How many account you host per server? We don't set limit the number of accounts per server due to the fact that 20 account can cause higher server load than 200 accounts. Thus, we monitor our server load frequently and upgrade the server to cater for higher loads. When the server reaches the limit, we will prepare another server and balance the load for all servers. This activity will ensure your site connections are lightning fast and rock solid.
SUPPORT What sort of guarantee you provide? We provide 30 day money back guarantee and 99.5% uptime guarantee. What level of technical support you provide? Our technical support covers on features available on control panel and also server uptime. For example, we will support you to get a working POP3 or FTP account. However, we could not guarantee support for add-on features such as Fantastico, Wordpress, Joomla, etc., or debug a custom script. I am new to web hosting, how can you support me? We will support you on familiarization of hosting control panel and FTP your files to host server. We will also suggest reading materials or sources where you can learn to design and script your own web page. Can you help me transfer my files and database from current hosting to yours? Yes. We can provide help of transferring your files from any other Linux or FreeBSD server, regardless of type of control panel. However, you must provide us your account username and password in order for us to initiate the transfer. Do you provide 24 hours support? Our staff is always on standby and ready to receive any calls at anytime. If we are not at our workstation, our mobile device has connection to internet and emails, and we can work no matter where we are.
Benefits What is Account Rebate? Account rebate is a sum of monetary value credited back into your hosting account (Client Portal) where you can use this amount to your hosting account renewal.
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